SUPPORT
Frequently Asked Questions
Key information about Castlance usage, demo access, licensing and agency operations.
CASTLANCE SUPPORT
?
Didn't find your answer?
Contact our support team for installation, demo or licensing help.
support@castlance.com →SSS
6 questions
Common questions
01Günlük mesaj ve çalışma hakları ne zaman yenilenir?+
Günlük çalışma süresi ve günlük mesaj hakkı her gün 00:00 UTC’de yenilenir. Bu reset tüm müşteriler için aynı anda uygulanır ve bilgisayarınızın yerel saatinden etkilenmez. Satın aldığınız ek mesaj bakiyesi günlük yenilemede silinmez; lisansınız aktif olduğu sürece hesabınızda kalır.
02What is Castlance?+
Castlance is a creator management and automation platform built for TikTok LIVE operations. It brings creator discovery, eligibility checks, messaging workflows and operational tracking together in one system.
03Who is Castlance for?+
Castlance is built for TikTok LIVE agencies, creator teams and professional operations that want to manage creator workflows more efficiently.
04Which operating systems does Castlance support?+
Castlance supports Windows and macOS. Your license is linked to your registered device to provide secure access.
05Can I try Castlance before purchasing?+
Yes. You can try Castlance with a free 30-minute demo and test how the platform fits your workflow before purchasing.
06How many devices can I use with one Castlance license?+
Each Castlance license is valid for one device. If you need to change your device, you can submit a request through the customer portal and follow the approval process.
STILL HAVE QUESTIONS?
Contact Support
Our support team can help.
Contact us for downloads, demo, licensing and device changes.